Privacy Policy

1. Information we collect

We collect only what is needed to provide, secure and bill for the service:

• Account details: name, email, phone number and username.
• Delivery details for hardware orders, including address and identity documents you upload.
• Payment records: transaction reference, amount, method and status (card and mobile money credentials are handled by our payment processor, not stored by Vortex).
• Device and network data: device name, MAC address, session times, branch and usage volume.
• Support data: problem reports, attachments and correspondence.

2. How we use information

Information is used to activate subscriptions, deliver hardware, authenticate devices, prevent fraud and abuse, provide support, meet legal obligations, and improve network performance.

3. Network monitoring

We monitor network activity for security, fraud prevention, abuse detection, performance optimisation and legal compliance. Monitoring is limited to what is reasonably necessary to operate and protect the service.

4. Payment processing

Payments are processed by Paystack and the mobile money networks. Vortex receives transaction status and references, never full card numbers or mobile money PINs.

5. Sharing

We do not sell personal information. We share it only with service providers who help us operate (payment processing, hosting and infrastructure), or where required by law or lawful authority.

6. Retention

Account, billing and audit records are kept for as long as the account is active and thereafter for the period required by applicable Ghanaian law and legitimate business needs. Support attachments and identity documents are kept only as long as needed for their purpose.

7. Security

Access to data is protected by authentication, role-based access control, row-level database security, encrypted transport (HTTPS) and audit logging of administrative actions.

8. Your choices

You may review and update your profile in your dashboard, revoke connected devices, and request access, correction or deletion of your personal information by contacting support. Some records must be retained where the law requires it.

9. Cookies and local storage

We use browser storage to keep you signed in and to remember preferences such as notification settings. We do not use third-party advertising trackers.

10. Changes

If we make material changes to this policy, we will notify customers and ask them to accept the updated terms where appropriate.

11. Contact

Privacy questions: support@vortexgh.net · +233 55 000 0000